I’m hoping you might be able to help solve a cellar based mystery. We’ve recently renovated a pub and had a brand new chiller abs lines installed. We clean the lines weekly, empty the glass washer daily and have generally high standards on cleanliness and procedures.
However, we’re having problems with our guinness and best pints. The Guinness is not sticking to the glass at all. It tastes fine, but the glass is crystal clear at the end of a pint, not a white mark to be seen. The best is likewise but in addition the head is disappearing. We’ve had the tech boys out, still happening.
We’ve tried new glasses, hand-washed glasses, same. Nozzles are correct. Lines are clean. Gas is full and on. I’ve even tried pouring straight from the wee cellar boy out flow pipe, same.
It’s affecting sales now and we’re at a loss as to what else to try.
Any ideas gratefully received!